Iberá Experience is a free digital guide to the Esteros del Iberá: a directory of access portals, wildlife, plant life, and tourism providers (lodging, excursions, guides, dining, and more). By using the app, you accept these terms.
What the app is (and is not)
We are a guide and, for some services, a booking-by-request channel: contact and booking for each service are between you and the provider, and we charge travelers nothing, neither for using the app nor for requesting a booking. The one exception is the trips at iberaexperience.com/en/viajes, which Iberá Experience puts together and sells: there the contract is with us and we are the ones who charge you (see Iberá Wetlands trips, below).
When you request a booking from the app or through an AI assistant that queries our catalog, we pass your request on to the provider. A request is not a confirmed booking: it is confirmed when the provider says so, through the same channel you used. The price you see is the final rate published by the provider, taxes included, with a validity date; if it changed, we tell you before confirming. Payment and receipts are the provider's.
We are not responsible for the quality, safety, availability, or performance of the providers' services. Any agreement or complaint is between you and the provider.
Iberá Wetlands trips
The trips published at iberaexperience.com/en/viajes are put together and sold by Iberá Experience with providers from the app: for those trips the contract is with us and we charge you directly. Each transfer, stay or outing in the trip is provided by the operator named in the itinerary.
The price is per person, depends on how many travel and on the date, and includes only what the trip page lists; park entry fees are paid at the gate. Before you book, we confirm on WhatsApp the final price for your dates and each provider's availability.
Payment in pesos: you book with a deposit paid to us and pay the rest directly to each provider, as the itinerary says. The deposit is refunded in full if you cancel up to 7 days before departure; after that it is not refunded.
Payment in US dollars: the whole trip is paid when you book, by card or bank transfer, and we send you the receipt. Full refund if you cancel up to 30 days before departure; 50% from 29 to 8 days before; no refund within the last 7 days.
If a provider cancels or cannot deliver their service, we offer an equivalent replacement or refund what you paid for that part of the trip; if the trip cannot take place, we refund everything you paid us.
Cooling-off period: you can revoke a trip within 10 calendar days of its confirmation and before departure, at no cost and without giving a reason (section 34 of Argentine Law 24.240), at iberaexperience.com/arrepentimiento; we refund everything by the same means you paid with.
Buses and flights to the meeting point are not included and you book them yourself: we tell you which ones suit the trip, but a change or delay by the transport company is not our responsibility. We recommend travelling with travel insurance.
Questions and complaints about a trip are with us, at [email protected] or on the WhatsApp you booked it through.
About the information
The data (prices, hours, phone numbers, descriptions, photos) come from public sources and from the providers themselves, and may change or contain errors. We make a reasonable effort to keep it up to date, but we do not guarantee its accuracy or that it is current. Always confirm with the provider before you travel.
Wall sightings are posted by travellers like you: they are their account, not our verification. We review each one before publishing, but we cannot promise you will see the same. By posting one, you confirm the photo is yours and let us show it in the app. We never publish the exact location of any animal: only the gateway.
Provider ratings are left by travelers who say they used the service: they are their opinion, not ours. We review them before publishing and we also publish low ones, as long as they are respectful and about the service. They do not change the order in which the app shows providers. By rating, you confirm that you used the service and that you do not work there or compete with them.
The Irupé assistant offers general guidance and can be wrong. Verify important information with the provider or with the park authorities.
Nature and safety
The Esteros are a natural environment. Outdoor activities (boating, horseback riding, wildlife watching) involve risks. Always follow the instructions of licensed guides and of the park authorities. You take part in the activities at your own responsibility.
Third-party links and trademarks
The app links to third-party sites (WhatsApp, Instagram, providers' websites) whose content we do not control. Each provider's trademarks and photos belong to their respective owners.
Intellectual property
The texts, the design, and the original content of Iberá Experience belong to the app. Do not reproduce them for commercial purposes without authorization.
Governing law
These terms are governed by the laws of the Argentine Republic. Any dispute shall be heard by the courts of the Province of Corrientes.